Citrix delivers people-centric solutions that power a better way to work by offering secure apps and data on any device, network or digital workspace. Working from home improves health and digital wellness In addition to saving time and money, remote work offers significant benefits for mental health and digital wellness. Those working from home enjoy much better work-life balance, as they are better able to take breaks in the workday for exercise and to prepare healthier meals. Citrix provides technology that empowers organizations to unlock potential and deliver a better employee experience. Citrix’s goal is to give people the space to succeed and do their best work – wherever they are. For more from Citrix, head to our Innovator portal now! All Citrix Work from Home jobs in the USA on Careerjet.com, the search engine for jobs in the USA.

• Citrix Work From Home Jobs
• Citrix Work From Home Policy
• Work From Home Citrix Job

Sourced by TelecomTV's TRACKER platform
from Citrix

Apr 29, 2020

Company launches virtual series to provide insights and best practices for keeping employees engaged and productive while working from home

Tagged: education

FORT LAUDERDALE, FL – April 30, 2020 – It’s being touted as the “new normal.” But for most companies and their employees, remote work is anything but. To help them adapt, Citrix Systems (NASDAQ: CTXS), has launched Remote Works, a new virtual series designed to share tips and best practices for staying engaged and productive while working from home.

“Working from home is perhaps the biggest change in the way business is done that the world has ever seen and the speed with which it moved from an experiment to a requirement has many companies reeling,” said Tim Minahan, Executive Vice President, Business Strategy and Chief Marketing Officer, Citrix. “At Citrix, we have been enabling remote work for more than 30 years. And we’re committed to leveraging our experience to help businesses adjust and empower their employees to be and do their best no matter where they are working.”

A unique collection of engaging podcasts, on-demand webinars and interviews, Remote Works aims to provide companies with insights into what it takes to enable and support remote work and reap the benefits it can provide.

“Companies that invest in technology to provide access to the applications and information employees need to be informed, collaborate, and get work done from anywhere in a safe and secure manner can manage resources in the dynamic way that unpredictable business environments demand and position themselves well for the future,” Minahan said.

But it takes more than just technology to keep employees engaged and productive – particularly in uncertain and challenging times like these. Recognizing this, Remote Works takes on a broad range of topics, including:

• Employee experience
• Personal productivity
• Work-life integration
• Digital wellness
• Security and reliability
• Business readiness

“Remote work is top of mind for companies around the world. And while some see it as a short-term fix to the COVID-19 problem, smart companies recognize it may be a long-term solution as they plan for what promises to be a radically different future,” Minahan said. “The very same approaches and technologies that are helping organizations keep their employees safe and connected and their businesses running during the current crisis will provide new levels of agility to capitalize on new opportunities and thrive in the future.”

To access Remote Works and other research, tools, and best practices your organization can use to guide, support and enable an engaged and productive remote work click here.

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

How do I …

Note: Links to detailed how-tos on this page will require your UT Southwestern ID and password.

Prepare to Work Remote

Step 1

Move Your Critical Files to OneDrive While on Campus (if possible)
You may move important files from your work computer or department drive (for example, the P: or O: drives) to OneDrive in order to:

• ​​Easily access your files without VPN
• Share and collaborate on files with colleagues since the UT Southwestern email address book is interwoven with OneDrive
• Save email space by not having to send sizable attachments

Watch this OneDrive video tutorial (duration 6:56) that covers:

• ​​What is OneDrive? (starts at 0:10)
• What are the advantages of One​Drive? (starts at 0:20)
• How you can use OneDrive to upload and share files? (starts at 1:40)

Simply login with your UT Southwestern ID and password at portal.office.com, then click the OneDrive icon to access tool.

Want to Take Your Web Browser Favorites with You?

We recommend you:

• ​Export your web browser favorites (from Chrome, Edge, Firefox, Internet Explorer, or Safari) on your work computer
• Save the exported file to your OneDrive
• And then import your web browser favorites (from Chrome, Firefox, Edge and Internet Explorer, or Safari) to the computer you will be using to work remotely.

Step 2

Set Up Two-Factor Authentication on Your Phone or Tablet
Each time you access email, campus systems through VPN, and clinical systems using Citrix when you are off campus, you will need to verify your identity. To do so, you must set up two-factor authentication for the first time which can be done on campus or off campus.

Watch this Video Tutorial on Registering Your Phone or Tablet with Two-Factor Authentication (duration 2:21).

Step 3

Update and Secure Your Personal Computer
The ideal option for UT Southwestern employees, faculty, and students who need to work off campus is with a UTSW issued laptop. If you do not have a UTSW laptop, you may either request equipment or choose to use your own computer. To use your personal computer, just complete this form and follow the steps below to update and secure your personal computer:

For PC Users

• ​​We highly recommend using Windows 10 because earlier versions may limit your internet access.
• Set up automatic Windows security updates.
• Set up antivirus software for Windows to protect the data files on your personal computer.

For Mac Users

• We highly recommend OSX 10.13 (High Sierra) or 10.14 (Mojave) because earlier versions may limit your internet access.
• Set up automatic Mac security updates.
• Set up antivirus software for the Mac to protect the data files on your personal computer.

For All Users

• ​Set up a password protected screensaver to secure and protect all UTSW data.
• Save all data to a campus system such as Office 365 rather than the local hard drive of the remote computer.
• To the extent possible, obtain technical support through the IR Service Desk ServiceDesk@utsouthwestern.edu or a designated departmental technician for all computers used for UTSW business.

Step 4

On Campus – View the Install and configure VPN PDF or watch the how to install VPN on campus video tutorial (duration 4:41)

Off Campus – View the PDF for Mac or Windows or watch the how to install VPN off campus tutorial​ (duration 3:59)

Logging in to VPN requires your UT Southwestern ID and password, two-factor authentication, and a secondary password.

Watch the how to use VPN off campus video tutorial (duration 2:44).

Please use VPN sparingly for essential tasks only to improve network performance.

Step 5

Clinical Users Set Up Citrix Workspace
Health System users who have set up two-factor authentication may remote into their desktop and access clinical systems like Epic using Citrix Workspace.

Initial set up requires:

Citrix Work From Home Jobs

• ​Finding your work computer name

Once set up, you may open a remote connection to the Health System from a home computer.

Note: Do not shut down your work computer if you plan to connect to it remotely.

Access My Email

After you have set up two-factor authentication (on campus or off campus), you may access your UT Southwestern email from any computer by going to outlook.office365.com.

Need to Access Your Email Archives?

Connect with VPN and use the Outlook client to get to the archives stored on your work computer or network drive.

Get My Files and Access My Work Desktop

OneDrive

Login with your UT Southwestern ID and password at portal.office.com, then click the OneDrive icon to access any critical documents you moved there while on campus. If you did not have the chance to move files while on campus, simply use VPN to access the internal network and then follow the instructions from Step 1 above.

Connect Remotely to Network Drives (O, P, G, W)

Watch this video tutorial on how to access the O, P, G and W drives (duration 6:00) for details about:

• ​​What are the drives used for? (starts at 0:16)
• What are the advantages of using network drives? (starts at 0:30)
• How can you use network drives? (starts at 0:52)
• Drive paths for Non-Hospital Employees and Students​ (starts at 4:40)
• Drive paths for Hospital Employees (starts at 5:15)

Access My Work Desktop

Tools for accessing your work desktop remotely vary based on whether your desktop is on a non-clinical network.

Clinical Networks – Use the Health System Remote Desktop Connection
Use Citrix Workplace to connect remotely to your desktop and access your files.

Non-clinical Networks – Use VPN into Campus Systems
Connect with VPN to access info from MyUTSW, back office usage of PeopleSoft, or other internal network drives and applications. If you are accessing the internal network from your home computer, you may need to map network drives on your Mac or Windows machine.

Watch the how to use VPN off campus video tutorial (duration 2:44). To Improve Network Performance:

• Please use VPN sparingly for essential tasks only.
• Log out once your tasks are complete.
• If you are inactive for 20 minutes on VPN, you will automatically be logged out.

Keep in Touch by Phone

You may check your work voicemail and update your greetings remotely​ in order to let people know the best number to reach you. If you are still on campus, we have the capacity to support call forwarding from your work number.

For physicians, nurse practitioners, physician assistants, pharmacists, medical students, and other clinical staff, if you want to mask outbound calls (hide your personal number), you can submit a Procurement Portal request for the UC Client.

For clinical staff in need of a new inbound/office UT Southwestern phone number so that vendors and other contacts may reach you directly without knowing your personal number, ServiceDesk@utsouthwestern.edu the ServiceDesk.

Meet with My Team

Academic, business, and clinical users can view an overview of social distancing tools for meeting and conferencing such as phone conference lines, Skype for Business (see how to install for Mac or Windows), and Microsoft Teams (see how to access Teams).

Protect and Secure Your Online Meetings

Ensure your online meetings stay secure from unauthorized access by following these best practices when setting up a virtual meeting or course.

Please note our policy on recording meetings.

Get Answers to Other Common Questions​

Can I take my desktop computer home?

Desktop computers may be taken home with manager’s permission and completion of this attestation form. Peripherals (keyboard, mice, monitors, headsets, power strips) may also be taken home at the manager’s discretion.

Can I check out equipment (such as a laptop or desktop) to use at home?

Yes, complete the Remote Equipment Request Form to get the process started.

What if my PC or Mac on campus is turned off and I cannot access it through remote desktop?

Check with your manager or department administrator to determine if there is a member of your department on campus who can turn your PC or Mac on. If no one in your department is available, open a ServiceNow Ticket (here’s how) and request a “Campus Computer Power Cycle.” A ServiceDesk representative will coordinate to have your computer turned back on within two business days, and will be available Monday to Friday from 8 a.m. to 5 p.m.

What if I don’t have internet at home?

If you need to establish internet service, UTSW will reimburse (with approval, based on need) with proof of new established service during the period of remote work, up to $50/month. This reimbursement does not apply to those with existing service.​

Do you have any tips for improving my home internet connection?

• Conserve Bandwidth – Is your family streaming Netflix while you work? Use standard instead of high definition video wherever possible and limit streaming services.
• Get the Apps – Skype, Teams, Zoom, and GoToMeeting have meeting apps you can use on your phone to tap into your wireless service and give your home internet a rest.
• Get a Backup – If your home internet is unreliable, consider setting up a backup internet service provider. Satellite internet providers have been hit with less congestion than local providers.​

Citrix Work From Home Policy

May I supervise my children if I am working remotely?

Yes, we are relaxing the requirements to allow employees to supervise their children while working remotely.

What about other child care arrangements?

We CARE Matching Program
For UT Southwestern faculty, staff, residents, and fellows who are required to report to work onsite and are seeking child care, please use this form to request child care help. Once registered, you will receive a list of willing providers that you can contact directly.

Can I still go on my pre-approved vacation or sick leave?

Yes, you may take your pre-approved and scheduled vacation or sick leave as planned. Pay for these hours will still come out of vacation or sick leave accruals.

What types of leave are available to me?

The Families First Coronavirus Response Act was signed into law March 18, is effective April 1, and offers two new paid leave options for those affected by coronavirus. The University has incorporated this new law into policy EMP-262, which includes instructions for how to apply for these types of leave.You may also view a video Overview of New Leave Provisions and Process (duration 33:51).

Do you have additional questions for one of our remote work Q&A sessions?

If you have reviewed all of the information and documents on this page, but have additional questions regarding technical and system needs for working from home, please consider joining one of our Remote Work Q&A Sessions.

To ensure that IR can address as many questions as possible, you must register below and all questions must be submitted through this form. If you have a specific issue with your equipment, please open a ServiceNow Ticket.

Work From Home Citrix Job

Recorded topics include: Cristalink tapedrive driver download for windows 10.

Contact the Information Resources (IR) Help Desk

Need Help?

For patient care and urgent issues, call 214-648-7600.

For non-urgent concerns and to avoid long wait times, please email the Service Desk. servicedesk@utsouthwestern.edu.